Solutions / Utilities

The bill, explainedbefore the phone rings.

Most contact with a utility starts with a bill nobody explained. Synapsi sends the explanation with the invoice, answers the follow-up, and leaves every figure exactly as your system issued it.

See it happen Open workspace

Billing and account operationsillustrative

Your last bills were estimates. A real reading arrived in June, so this invoice includes the difference.

Explanation sent with the invoicepreparing

The figures are yours. The explanation is instant.

EmailFirst real bill: periods explainedsentWhatsApp"Why is my bill higher?" answeredansweredEmailTariff change notice, figures as issuedawaiting approvalEmailCatch-up invoice explainedsentSMSPayment reminder 2 of 3scheduled

Where the value comes from

Hours back

The explanation lands before the call

Catch-up invoices and first real bills go out with a plain explanation, so the question is answered before it is asked.

Workflows that apply

Start from templates built for this work.

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New customer onboarding

Creates the customer in the CRM, gives them a documents folder, then welcomes them, in that order.

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First real bill, periods explained

Explains punta, llano and valle on the first invoice that carries a real reading.

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Regularisation explained

Explains a catch-up invoice before they phone, with the kWh and the difference exactly as your system produced them.

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Tariff change notice

Sends a price-change notice with the figures exactly as your system gave them. No model rewrites a price.

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Payment reminders

Three reminders over two weeks for an unpaid invoice, stopping the moment your system says it is settled.

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Email inbound

A customer emails, an agent reads the thread and answers, and the exchange is recorded.

Using a template creates a draft. Publishing it is a separate, deliberate step.

The conversation

A real reading arrives after months of estimates.

My bill is double what it normally is. Why?

I can help with that. First, can you confirm the name on the account and your postcode?

skill · verify-who-you-are-speaking-to

Ana Ruiz, 28012.

Thanks, Ana. Your last bills were estimates. A real reading arrived this month, so this invoice includes the difference. The figures are exactly what the meter recorded.

skill · explain-an-energy-bill

I can't pay it all at once.

Understood. I'm passing this to our team, who can talk through options with you. They will have this conversation in front of them.

with a person

What you are seeing

The bill explained, then handed over with its story.

Your system re-bills. Billing produces the catch-up invoice and tells Synapsi, with the kWh estimated, the kWh read and the difference.
The explanation goes first. The customer gets a plain explanation with those exact figures. No model rewrites a number.
The follow-up is answered. When they reply, the agent explains estimated versus real readings using your skill.
A payment plan is a person's call. If they cannot pay it at once, the conversation goes to your team with the summary attached.