Solutions / Grid operators

When the network moves,everyone hears it from you.

Synapsi does not run the network. It runs the communication around it: telling affected customers, sorting what comes back, and handing the control room a clean summary instead of a flooded inbox.

See it happen Open workspace
Network events and control-room handoffsillustrative
Affected 0Told 0click to start a fault
Every affected customer told, one SMS eachsent
"Is it dangerous?" goes straight to your teamwith a person
Told first, by you. Not by the neighbours.
Where the value comes from

Nothing left on the table.

01Hours back

The control room stays on the fault

Routine "when is it back?" questions are answered from your outage wording, so engineers are not answering phones.

02Customers kept

People told first complain less

An SMS that arrives before the customer has to ask changes how the whole cut is remembered.

03Risk avoided

Danger reaches a person at once

Anything that sounds like an emergency skips the queue and goes straight to your team.

Workflows that apply

Start from templates built for this work.

wf-027

Outage broadcast

One affected customer, one SMS, fired from your own system so the list of who is affected stays yours.

wf-030

Triage inbound

Reads whatever arrived, decides whether a person must act today, tells the team if so, and files the summary.

wf-034

Complaint severity routing

Judges a complaint severe or standard. Severe ones reach the complaints channel at once; everyone is acknowledged.

wf-026

Escalation to task

When an agent hands a conversation to a person, a task is opened and the team channel is told.

wf-040

Voice call received

Each finished call is filed with its transcript and the agent's verdict on every criterion.

wf-021

Operations digest

Once a day an agent reads what your automation did, what failed and what it cost, and posts a short digest.

Using a template creates a draft. Publishing it is a separate, deliberate step.

Against the clock

A fault takes out supply to one sector.

Minute 0

Your system names who is affected

The list of affected customers stays in your system. It fires the workflow once for each of them.

recorded
Minute 1

One customer, one message

Each customer gets a plain SMS. SMS is used because it arrives without an approved template.

auto
Minute 8

Replies are sorted

Questions are answered from your outage wording. Anything that sounds like danger goes straight to a person.

with a person
End of day

The day, in one note

A short digest says what ran, what failed and what it cost, in the team channel.

recorded

Illustrative run. What actually happens depends on the systems you connect and the permissions you set.

What it takes

Your systems, your rules, your skills.

Skills the agents use
report-a-power-cuthandle-a-gas-or-electrical-emergencyhandle-a-complaint
What you connect
  • Your outage or incident system, able to send a webhook
  • An SMS sender
  • A team chat channel
  • A task tracker
Works with the software you already run
TwilioWhatsApp BusinessSlackClickUpGmail
BoundarySynapsi does not operate network equipment or decide switching. Safety-critical conversations go to people.

See it on your own process. Not on a slide.

Tell us how grid operators work runs today, and we will show you the first workflow to put into production.

Open workspaceTalk to the team