01
Instructions a person can read
Each agent has a plain description for your team and instructions for the model. Draft one with help, but nothing is created until a person saves it.
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Synapsi / Product / Agents
Synapsi / Product / Agents
Specialists that workwithin your rules.
An agent is a set of instructions, a set of permissions and a memory. It reads what arrived, decides the next step, and proposes actions. What it may actually do is decided by you, tool by tool.
Bill Explainerbill-explainer
healthyInstructions
Explain each bill from the figures your system holds.
Permissionsknowledge.searchauto
comms.email.sendapproval required
crm.contact.createdenied
A memory is a note, never an instruction.
How it works
02
Permissions, tool by tool
Every tool is set to run automatically, to wait for approval, or to be denied. A tool with no setting is denied.
03
Memory that stays a note
A memory is a note, never an instruction. Memories are visible, deletable and capped, and they cannot grant a permission.
Agent templates
Start from a specialist, not a blank page.
Thirteen templates, eight of them written for energy supply. Each refuses by design to promise savings, take bank details or invent an offer.
Energy
Energy Customer Care
Answers the questions energy customers actually ask: bills, readings, tariffs, payments, moving home.
Bill Explainer
Explains a bill line by line from the figures your system holds.
Meter Readings
Takes, checks and confirms meter readings.
Arrears and Failed Payments
Follows up missed payments kindly, with no threats and no offers.
Switching and Retention
Responds when a customer says they are leaving.
New Supply and Change of Holder
Gathers what a new contract or change of holder needs.
Tariff Comparison
Compares the tariffs you have written down. Never promises savings.
Supply Operations Digest
Summarises what ran, what failed and what it cost.
General
Customer Conversation
Answers customers from your Company Brain.
Support Triage
Decides what needs a person today.
CRM Updater
Keeps contact records current.
Daily Digest
A short daily summary for the team.
Meeting Prep
Pulls together what you need before a meeting.
An agent at work · one run, start to finish
A customer asks to move their supply to a new address.
Synapsi / example run01 / 04
Agent · Energy Customer Care
Understand the request
The agent reads the message and works out what is being asked: a move, the dates, and what is missing.
01agent.run startedauto
Example run. Each run ends as completed, awaiting approval, denied, or failed, and says which.
Where it sits
Each layer adds to the one beneath.
Layer 03 of 06
Agents adds who does the work.
Specialists with instructions, permissions and a memory. They read, decide and propose the next step.
It stands on the 2 layers beneath it.
Clear boundaries
What it does, and what it will not.
It does
- Reads, decides and proposes the next step
- Uses your skills and your Company Brain before answering
- Shows its health: unconfigured, idle, healthy, degraded or paused
It does not
- Act on a tool you have not allowed
- Create itself: a person saves every agent
- Sign anybody up, take bank details or threaten a cut-off
Give the routine work to a specialist.
Start from a template, set its permissions, and watch every run.