Solutions / Customer service

Every channel answered.Every handoff with its story.

Calls, WhatsApp and email reach the same agents with the same skills. When a person is needed they receive the conversation and a summary, not a customer who has to start again.

See it happen Open workspace
Voice and service requestsillustrative
Voice line
WhatsApp Business
Gmail
Answeredauto
Handed overwith summary
One story, from first hello to handoff.
Where the value comes from

Nothing left on the table.

01Customers kept

Answered when you are closed

Nights, weekends and holidays are when people have time to call. The agent picks up, and nobody meets a voicemail.

02Money in

Leads that used to hang up

Every call is filed with its outcome. A new enquiry at 9pm is a lead with a callback booked, not a missed call.

03Hours back

Specialists get the hard ones

Routine questions are answered from your own procedures. Your people start with the summary, not from zero.

The week your customers live in
73%

of the week, your office is closed. Your customers are not.

OpenClose
Office open · 45 hoursCovered by Synapsi · 123 hours
Workflows that apply

Start from templates built for this work.

wf-040

Voice call received

Each finished call is filed with its transcript and the agent's verdict on every criterion.

wf-041

Voice call WhatsApp recap

A WhatsApp recap for callers who asked for one, and a reminder an hour before a booked callback.

wf-020

WhatsApp inbound

A customer writes on WhatsApp and an agent answers, with the history already in view.

wf-029

Email inbound

A customer emails, an agent reads the thread and answers, and the exchange is recorded.

wf-039

Email answered, person on hand

The agent answers from the Company Brain. When it has no answer it hands over, with two links for your team.

wf-030

Triage inbound

Reads whatever arrived, decides whether a person must act today, tells the team if so, and files the summary.

Using a template creates a draft. Publishing it is a separate, deliberate step.

Before and after

A customer rings after hours about their bill.

Today
  1. The office closes at six
  2. A customer calls at eight about a bill
  3. Voicemail. They try a competitor's number next
  4. Morning: a missed call with no context
With Synapsi
  1. The office closes at six. The line does not
  2. The agent answers, checks who is calling and explains
  3. The call is filed with its transcript and outcome
  4. Morning: a callback in the calendar, with the summary

Illustrative run. What actually happens depends on the systems you connect and the permissions you set.

What it takes

Your systems, your rules, your skills.

Skills the agents use
verify-who-you-are-speaking-toexplain-an-energy-billhandle-a-complainthandle-a-gas-or-electrical-emergency
What you connect
  • A voice agent line
  • WhatsApp Business with an approved template
  • A connected service inbox
  • A team chat channel
Works with the software you already run
WhatsApp BusinessGmailOutlookSlackGoogle Calendar
BoundaryA call reaches the platform once it has ended. A person can take over any written conversation, and give it back to the AI.

See it on your own process. Not on a slide.

Tell us how customer service work runs today, and we will show you the first workflow to put into production.

Open workspaceTalk to the team