Engineer visit booking
Creates the visit in the engineers' calendar, then confirms it to the customer with what to prepare.
Solutions / Distribution
Visits booked, customers told,nothing left in a notebook.
Inspections, meter visits and access problems all depend on the customer knowing what is happening and when. Synapsi books, reminds and follows up, and gives every exception an owner.
Field and asset coordinationillustrative
Engineer visit, Thursday 9–11awaiting approval
Reminder SMS, the day beforewaiting
Every visit has a time, a reminder and an owner.
Workflows that applywf-033 wf-024 wf-054 wf-049 wf-031 wf-027
Start from templates built for this work.
Appointment reminder
Reminds somebody by SMS before an appointment and lets them reply if it no longer works.
Gas inspection due
Tells the customer about the inspection from you first, before a door-to-door scam does.
Spain · every 5 yearsATR rejection recovery
Turns the distributor's rejection code into one plain sentence the customer can act on, and gives it an owner.
Meter reading to sheet
Appends a submitted reading to your readings spreadsheet, then confirms it to the customer.
Outage broadcast
One affected customer, one SMS, fired from your own system so the list of who is affected stays yours.
Using a template creates a draft. Publishing it is a separate, deliberate step.
Where the value comes from01 02 03
Nothing left on the table.
Hours back
No more wasted journeys
A reminder the day before, and a reply that actually reaches the coordinator, keeps engineers out of empty driveways.
Customers kept
A rejection becomes a next step
A distributor's rejection code is turned into one sentence the customer can act on, with somebody owning it.
Risk avoided
The inspection notice comes from you
Customers hear about the gas inspection from the name on their bill, before a door-to-door scam uses the same story.
One run, start to finish
A meter fault needs an engineer on site.
Synapsi / example run01 / 04
Skill · book-an-engineer-visit
Agree a time
The agent follows your booking procedure and asks only for what the engineer needs.
01skill.read book-an-engineer-visitauto
Illustrative run. What actually happens depends on the systems you connect and the permissions you set.
What it takes
Your systems, your rules, your skills.
Skills the agents use
book-an-engineer-visittake-a-meter-readingreport-a-power-cut
What you connect
- The engineers' calendar
- An SMS sender
- Your readings spreadsheet or system
- A task tracker
Works with the software you already run
Google Calendar
Twilio
Google Sheets
ClickUp
Gmail
Google CalendarTwilioGoogle SheetsClickUpGmailBoundarySynapsi coordinates people and messages. It does not dispatch crews or control assets.
See it on your own process. Not on a slide.
Tell us how distribution work runs today, and we will show you the first workflow to put into production.