Platform capabilities

One control centre. For the work across your energy business.

Explore how AI workflows could coordinate customer service, billing, metering, finance and sales with scoped permissions and human decisions.

See practical examples

Illustrative Synapsi run

01

Customer event arrives

02

Agent requests context

03

Policy determines next step

04

Outcome is reviewed

01 · Workflows

Model the complete energy process.

Combine customer triggers, account checks, policy decisions, human approvals and cross-system actions in one visual flow.

Explore Workflow builder

Example configuration

A disputed bill starts with account identification, checks available consumption context, creates a correction task and sends the customer a status update.

  • Visual multi-system builder
  • Conditions and approval gates
  • Reusable variables and branches
  • Step-by-step run history

02 · Agents

Reason inside the operation—not beside it.

Agents interpret context, choose an approved route, use allowed tools and verify the result. They do more than return an answer in a chat window.

Explore Agents

Example configuration

A retention agent reviews the account and approved tariff rules, prepares the permitted options, updates the CRM and hands over when consent or judgement is required.

  • Bounded tools and permissions
  • Context from connected systems
  • Human handoff paths
  • Recorded decisions and actions

03 · Tools

Connect the systems energy teams already use.

Give each workflow access to the specific accounts it needs across communication, CRM, documents, payments and internal systems.

Explore Tools

Example configuration

Connect customer email, Microsoft 365, CRM, support, payment and messaging accounts—then select exactly which connection each step may use.

  • Account-level authorization
  • Per-step connection selection
  • Revocable access
  • Custom internal-system paths

04 · Skills

Turn operating policy into reusable capability.

Package instructions, decision criteria and allowed actions so the same standard can be reused across workflows and channels.

Explore Skills

Example configuration

A bill-dispute skill can define what data to inspect, what the agent may say, which exceptions need approval and how to document the resolution.

  • Reusable operating knowledge
  • Consistent handling rules
  • Composable across agents
  • Versionable configuration

05 · Voice

Inbound and outbound agents that take action.

Run live customer conversations while reading and updating the same approved systems used by the rest of your operation.

Explore AI Voice

Example configuration

A caller questions a high bill. The agent acknowledges the issue, identifies the account, offers to review details and can warm-transfer with the full conversation context.

  • Natural two-way conversation
  • Live captions and transcript
  • Tool actions during the call
  • Warm transfer and outcome logging

06 · Observability

See the work, decision by decision.

Inspect the inputs, connected account, timing and outcome for every step so automation remains understandable and accountable.

Example configuration

Operations can see whether a failed renewal stopped at account lookup, eligibility policy, outbound call or CRM writeback—and why.

  • Complete execution timeline
  • Connection used per step
  • Failure and latency context
  • Replay and recovery visibility

Explore the operating model.

Start with one process and define the systems and controls it needs.

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