01
One source, every agent
The voice agent, the inbox agents and your workflows all read the same documents. Change an answer once and it changes everywhere.
Synapsi / Product / Company Brain
What is true about your business,in one place.
The Company Brain holds your tariffs, policies, procedures and answers. Every agent, on every channel, searches it before it replies, so a customer hears the same thing on the phone, on WhatsApp and by email.
How it works
02
Searched before answering
Agents look in the Brain first and answer from what they find. When the Brain has no answer, the agent says so and hands the conversation to a person.
03
You decide what it knows
Add a note by typing, by speaking, or by importing a page from your website. Nothing is saved until a person presses Save, and any document can be switched off without deleting it.
Fill it in minutes
Drop your website. Or just say it.
Paste your web address and Synapsi reads your pages into notes about your company. Or speak, and it writes down what you said. You review it and press Save. From then on your agents come back here for the answer, so nobody has to tell them what to say.
https://yourcompany.comreading
Synapsi reads your pages and turns them into notes about your company.
- Pages read
- You review
- You press Save
Your company, as the agents see itillustrative
When an agent needs an answer, it comes back here.
Memory
And it learns from every run.
After a run, an agent can write down what it learned, so the next one starts already knowing it. Every note is visible to you, and you can delete any of them.
01Meter access questions: ask whether the cupboard is locked before booking.learned on a run
02After a tariff notice, most replies ask about the night hours. Lead with them.learned on a run
03Change-of-holder requests usually arrive without the IBAN. Ask for it first.learned on a run
Example notes. A memory is a note, never an instruction, so it cannot change what an agent is allowed to do.What goes in
Everything your team already knows by heart.
Skills describe how your company does a thing. The Brain holds what is true. Together they are why an agent sounds like you.
Typical contents
Tariffs and prices
The prices you have written down. Agents quote these and nothing else.
Billing and payment policy
How bills are made up, when they are due, and what happens when one is missed.
Procedures
Moving home, change of holder, meter readings: the steps and what each needs.
Outage and emergency wording
What to say, and when to pass a caller straight to a person.
Opening hours and contacts
Who handles what, and when they can be reached.
Common questions
The answers your best agent gives ten times a day.
The Brain at work · the conversation
A customer asks something only your company can answer.
What hours does the night tariff cover?
On Night Saver, the cheaper rate runs from 11pm to 7am, every day.
And can I get a discount if I add gas?
I don't have that written down, so I won't guess. I'm passing you to the team, who can answer properly.
What you are seeing
Found in your documents, or handed to a person.
- The question arrives. On the phone, on WhatsApp or by email, the same agent logic receives it.
- The Brain is searched. The agent searches your documents before writing a word.
- Answered from your words. The reply is grounded in what was found, in your wording.
- No answer means a person. If the Brain has nothing, the agent does not guess. Your team gets the conversation and can add the answer for next time.
Example conversation. Search matches the words in your documents, so write them the way customers ask.
Where it sits
Each layer adds to the one beneath.
Layer 01 of 06
Company Brain adds what is true about your business.
Your documents, tariffs and policies. Agents search them before they answer anything.
It stands on nothing else: this is the ground.
Clear boundaries
What it does, and what it will not.
It does
- Gives every agent the same facts on every channel
- Lets a person add or correct an answer in a minute
- Keeps a document out of use without deleting it
It does not
- Save anything until a person presses Save
- Let an agent invent an answer it cannot find
- Understand meaning the way a person does: it matches the words in your documents
Teach it once. Every agent knows.
Start with your tariffs and your ten most common questions.