Demand arrives unevenly
Billing cycles, tariff changes and service events can create queues faster than teams can absorb them.
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LiveVoice operations / Flagship product
Every call understood.Every next step controlled.
Energy service breaks down when call demand, account context and specialist capacity stop moving together. Synapsi Voice gives routine conversations a dependable path from the first words to a documented outcome.
inbound + outboundnatural speechstreamed audio
Operating principleInteractive
01Understand the event.
02Apply the boundary.
03Move the work forward.
Diagnose before automating01 02 03
The problem is not the conversation. It is everything the conversation needs to reach.
Context lives elsewhere
The caller speaks in one channel while the bill, meter history and case status sit across separate systems.
Handoffs lose the story
Customers repeat themselves and specialists spend the first minutes rebuilding context instead of resolving the issue.
Questions we answer together
Which routine calls need retrieval and policy—not specialist judgement?
Where does account context disappear between intake and resolution?
Which actions must always stop for identity, consent or human approval?
Where it earns its place
--:-- · on the line nowOne agent on the line. Around the clock.
--:-- · on the line nowAfter-hours calls
Calls that arrive when you are closed are answered, understood and logged — not sent to voicemail.
Overflow when you are busy
When every line is taken, the agent picks up, handles what it can and routes the rest.
Billing and support questions
Routine questions about bills, payments and account status, answered from your own policy.
Energy tariffs
Explains tariff options and what a change would mean, inside the rules you set.
Scheduling
Books callbacks and appointments against your team's real availability.
Inbound and outbound
Answers the calls that come in and places the ones that go out: reminders, callbacks, confirmations.
A rundown of every call
Each call ends with a summary: what was asked, what was done and what happens next.
Results you can measure
Calls answered, leads captured and callbacks booked, so the return on the agent is visible.
Add-ons
More it can do, set up for you.
Extras for the voice agent, set up by the Synapsi team. Requesting one tells the team; it is switched on once it has been set up for your business.
WhatsApp recap after every call
on requestCallers who agree on the call get a WhatsApp confirmation of what was arranged, from your business's number.
Morning callbacks
on requestEveryone who rang while you were closed is called back when you open.
Bill upload link
on requestThe caller is sent a link to upload their bill while they are still on the call.
Monthly report
on requestEach month, the calls answered, the leads captured and the callbacks booked.
Live product experience
A voice agent you can test— not a prerecorded animation.
Speak or type through an illustrative energy-service call. The conversation, permitted tool steps and outcome appear together, so you can inspect how the agent behaves before any production deployment.
live demoinbound + outboundillustrative environment
Energy support agent
Ready
natural speech · streamed audio
Uses your microphone · runs in your browser · you can interrupt naturally · 2 min demo
Live transcript0 turns
The agent identifies billing, meter, tariff or service needs and follows configured policy and handoff routes.
Start the call, then speak or type. The agent answers out loud while the transcript appears here.
Hear it for yourself. Then put it to work.
This demo speaks and reasons live. Telephony numbers, call recording and CRM write-back are part of the voice rollout — the actions shown here describe what a connected workflow performs, not calls already placed for your account.