Solutions / Meter to cash

From the reading to the receipt,no exception left waiting.

The money is lost between the steps: a reading that never came, a bill nobody understood, a direct debit that bounced. Synapsi works each exception the day it appears.

See it happen Open workspace
Exceptions from usage to paymentillustrative
Reading
Invoice
Reminder
Paid
Exceptions caught on the way
Estimated bill questioned → explainedsent
Direct debit returned → payment linksent
Cannot pay → credit controlwith a person
Every exception worked the day it appears.
Workflows that apply

Start from templates built for this work.

wf-031

Meter reading to sheet

Appends a submitted reading to your readings spreadsheet, then confirms it to the customer.

wf-056

First real bill, periods explained

Explains punta, llano and valle on the first invoice that carries a real reading.

wf-048

Regularisation explained

Explains a catch-up invoice before they phone, with the kWh and the difference exactly as your system produced them.

wf-022

Payment reminders

Three reminders over two weeks for an unpaid invoice, stopping the moment your system says it is settled.

wf-047

Returned receipt recovery

A payment link the same day and a firmer message five days later, inside the time the rules give you.

Spain · cut-off only 2 months after a formal demand
wf-050

Bono social expiry notice

Tells the household in time whether the discount renews, and opens a task to follow it.

Spain · at least 2 months before it ends

Using a template creates a draft. Publishing it is a separate, deliberate step.

Where the value comes from
Money in

Returned receipts worked the same day

A payment link goes out the day a direct debit bounces, before it ages into debt.

Against the clock

A direct debit comes back unpaid.

Day 0

The bank returns the receipt

Your system reports the returned receipt. Nothing is wrong yet, and the clock starts.

recorded
Day 0

A payment link, the same day

The customer gets a kind message with your own payment link. No threats, no offers.

auto
Day 3

"I can't pay this month"

The agent follows your procedure for arrears and vulnerability, and hands the case to credit control.

with a person
The day it is paid

Settled: the sequence stops

The moment your system says the invoice is paid, the remaining reminders are cancelled.

recorded

Illustrative run. What actually happens depends on the systems you connect and the permissions you set.

What it takes

Your systems, your rules, your skills.

Skills the agents use
support-a-customer-in-payment-difficultyexplain-an-energy-billtake-a-meter-reading
What you connect
  • Events from your billing system
  • Email and SMS
  • A payment link from your own provider
  • A task tracker for credit control
Works with the software you already run
StripeGmailTwilioGoogle SheetsClickUp
BoundarySynapsi never threatens a cut-off, takes bank details or agrees a payment plan. It sends your link and hands the rest to people.

See it on your own process. Not on a slide.

Tell us how meter to cash work runs today, and we will show you the first workflow to put into production.

Open workspaceTalk to the team